How can we help?

Once your order ships you'll receive a confirmation email with a tracking link. You can also find live status under your account order history at any time.

Reach out as soon as possible. If your order has not entered fulfillment yet, we can usually update the address or cancel it. Once it has shipped, the return policy applies.

Contact support with your order number and a photo of the package contents. We will confirm what shipped and help resolve any missing-item issue quickly.

Orders are processed within 1 to 2 business days. Standard delivery then takes around 3 to 7 business days depending on your location and selected service level.

Yes. Orders above the free-shipping threshold qualify automatically at checkout. If the order does not qualify, the delivery rate is shown before payment is completed.

STRVO currently ships within the US and to select international destinations. Available countries, duties, and estimated delivery windows are calculated at checkout.

You can return unused items in their original packaging within 30 days of delivery. Start a return from your account or contact support for help.

Returned items should be unused and sent back with the original packaging and included accessories. If an item arrived damaged, contact support before sending it back.

Every STRVO product is covered by a limited warranty against manufacturing defects. Visit the warranty page for coverage details and the claim process.

Have your order number, proof of purchase, product name, and photos of the issue ready. That helps the support team confirm coverage and respond faster.

We accept major credit cards, Shop Pay, Apple Pay, Google Pay, and PayPal where available. Payment details are encrypted during checkout.

Payment failures can happen because of bank verification, billing address mismatches, or temporary authorization issues. Double-check your details and contact your payment provider if the issue continues.

Most STRVO chargers and cables support common USB-C fast charging standards used by current phones, tablets, and laptops. Check the product page for exact wattage and compatibility.

Many STRVO chargers support fast charging, but exact performance depends on the charger output, cable, and device being charged. Use the product page specifications as the source of truth for each model.